Privacy Policy

Introduction

Mueller Japan Co., Ltd. (hereinafter referred to as "our company") recognizes its serious responsibility in handling personal information collected through the Mueller Japan Official Online Shop (hereinafter referred to as "this store"), and will comply with laws and regulations regarding personal information and strive to use such information appropriately and safely in accordance with the following personal information protection policy.

Privacy Policy

1. Definition of Personal Information

"Personal information" means information about a living individual that can identify a specific individual based on the name, date of birth, or other description contained in the information, or that can be easily compared with other information to identify a specific individual.

2.Collection of personal information

Our store may collect personal information from customers when they purchase products or make inquiries.
When collecting information, we will clearly state the purpose of use and use it in a lawful and fair manner.

The personal information collected by our store is as follows:

  • Name, Furigana
  • Address
  • Phone number
  • email address
  • password
  • Shipping Information
  • Transaction history and details with our store
  • Information that can identify a specific individual by combining the above

3. Use of Personal Information

The purposes for which personal information entrusted to us by our customers will be used are as follows:

  • To receive orders for products and services
  • To deliver ordered products to participating stores or to customers
  • To bill and settle payments for ordered products and services
  • To contact customers regarding orders, such as to confirm order details
  • To provide customers with information about our services and products via email newsletters, etc.
  • To confirm your membership registration for this service
  • To accept applications and participation in campaigns, sweepstakes, and other events
  • To cooperate with and deliver prizes to customers who participate in campaigns, sweepstakes, surveys, etc.
  • To respond to inquiries or comments, etc.
  • To provide you with notices from our company or participating stores
  • To create and use statistics regarding the use of our services
  • To identify you and confirm your identity in relation to your use of our services

Our store will not disclose or provide personal information to third parties without your consent, except in the following cases:

  • When required by law, or when necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out business as stipulated by law
  • When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent
  • When exchanging personal data with affiliates of the company that operates this store

4.Safe management of personal information

The personal information entrusted to us by our customers will be managed safely by our service providers using rational, organizational, physical, human, and technical measures, and we will handle the information appropriately in accordance with relevant laws and regulations to prevent unauthorized access to personal data, as well as the loss, falsification, and leakage of personal information.

We will take necessary and appropriate safety management measures to prevent the leakage, loss, or damage of personal information. The main details of these measures are as follows:

[Establishment of rules regarding the handling of personal information]

  • We have established "Personal Information Protection Regulations" and operational rules regarding the handling method, responsible persons, persons in charge and their roles for each stage of information collection, use, storage, provision, deletion, disposal, etc.

[Organizational safety management measures]

  • We have appointed a personal information protection manager for handling personal information, clarified the employees who handle personal information and the scope of personal information handled by those employees, and established a system for reporting to the personal information protection manager when facts or signs of violations of the Personal Information Protection Act or personal information protection regulations are discovered.

[Human safety management measures]

  • We provide regular training to our employees on important points regarding the handling of personal information.
  • Matters concerning confidentiality of personal information are stated in the work regulations.

[Physical safety control measures]

  • In areas where personal information is handled, we implement measures to prevent unauthorized persons from viewing such information.
  • We take measures to prevent theft or loss of devices, electronic media, documents, etc. that handle personal information, and we also take measures to prevent personal information from being easily identified when carrying such devices, electronic media, etc., including when moving around within the company.

[Technical safety control measures]

  • We implement access control to limit the scope of personnel and the personal information database they handle.
  • We have introduced mechanisms to protect information systems that handle personal information from unauthorized external access or malicious software.

Notwithstanding the above, due to the nature of the Internet, we cannot guarantee the security of your information during transmission or access. Please note that you do so at your own risk when transmitting personal data.

5. Correction and deletion of personal information

If you wish to correct or delete any personal information we have received from you, please contact us using the information below.
If you are a registered user, you can also correct your personal information from the "My Account" menu on our store.

6. Use of Cookies and Google Analytics

[Cookies]

We use cookies to improve our services to customers, and to distribute and promote our products. Cookies are a mechanism for storing usage history and input information sent and received between the Internet browsing software (browser) and the server as files on your computer when you use a web page. If you allow cookies to be sent and received in your browser settings, we may retrieve the cookies stored on your computer and link the collected behavioral history to personal information.
In addition, we may refer to the cookies stored on your computer via a third party commissioned by us to deliver advertisements, etc., or via web pages other than this website, and deliver advertisements and promotions for our products that correspond to your interests and preferences.
You can set your browser to accept or reject cookies, or to notify you when a cookie is received.
Please note that if you choose to reject cookies, you may not be able to receive some of the services we provide.

[Google Analytics]

We use Google Analytics to display online advertisements through remarketing. Third-party distributors, including Google, display advertisements on various sites on the Internet.
Customers and third-party distributors, including Google, will combine first-party cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies) to create, optimize, and deliver advertisements tailored to your interests and preferences based on your past actions when you accessed the advertising site.

7. Use of SSL

When entering personal information, we use SSL (Secure Sockets Layer) technology to ensure security and to prevent such information from being intercepted, interfered with, or tampered with.
*SSL is a function that encrypts information to prevent eavesdropping and data tampering. Using SSL makes it possible to send information more safely.

8. About reCAPTCHA

This store's contact form uses Google reCAPTCHA to protect the site from spam and other spam submitted to online forms. Its use is subject to the Google Privacy Policy and Terms of Use.
Please understand and agree that the reCAPTCHA API collects hardware and software information (such as device and app data) and transmits that data to Google for analysis.
Information collected in connection with your use of this service is used to improve reCAPTCHA and for general security purposes.

9Changes to this Privacy Policy

When our store makes changes to the personal information we collect, the purpose of use, or other changes to our privacy policy, we will announce these changes on this page.

10. Information on businesses handling personal information

Operating company: Mueller Japan Co., Ltd. Representative: Yutaka Tsubakihara Yamato Jisho Building, 74-1 Yamashita-cho, Naka-ku, Yokohama, Kanagawa Prefecture, 231-0023
Company Profile

11. Contact Information

Mueller Japan Email: info@muellerjapanonlineshop.com