User Guide
Select your products and add them to your basket
Welcome to Mueller Japan Official Online Shop (hereinafter referred to as our store).
Select the product you like, enter the quantity, and press the "Add to Cart" button. (※The quantity can be changed later.)
Proceed to checkout
Check the items and prices on the shopping cart screen, press the " Checkout " button, and enter the necessary shopping information, such as your "delivery address."
Our shopping cart uses Symantec's SSL to encrypt your personal information, so you can shop with peace of mind.
*SSL is primarily used on pages where personal information is entered, such as online shops and questionnaire forms. It is a system that encrypts the information exchanged between the website and the web browser in a special way, preventing malicious interception or interference.
Regarding shipping time
Normally, we ship within 4 business days from the date of your order.
If there is a significant delay in shipping or if the item is out of stock, we will contact you by phone or email.
Check your order
Proceed to "Shipping address", "Shipping method", "Payment information", and finally confirm your order details.
If there are no mistakes, press the "Pay now" button.
Your order is now complete.
About product returns
Please understand that we cannot accept returns for reasons such as size or color differences. However, if the product you receive is defective, we will exchange it for a good product at our expense. (If the product is out of stock, we will cancel the order.)
*Please contact us within 7 days of receiving the product. We cannot accept returns after 7 days.
Shipping Fee
Shipping costs vary depending on the delivery area.
Both team customers will receive free shipping on purchases of 5,000 yen or more (tax included).
In addition, for purchases of less than 5,000 yen (tax included), the shipping fee will be a flat 770 yen (tax included).
*For delivery to Okinawa and remote islands, a flat rate of 2,200 yen (tax included) will be charged regardless of the purchase amount. Please note that for remote islands, we may inform you of the shipping fee after your order.
About gift wrapping
We are currently not offering gift wrapping services. Thank you for your understanding.